Return & Refund Policy

At Musk Muse, we are committed to providing high-quality fragrances and excellent customer service.

Returns

We do not accept returns on any orders. Please review your order carefully before completing your purchase.

Refunds

Refunds are only issued in the following situations:

• You receive the wrong product.
• Your order arrives damaged during shipping.
• Your order is lost in transit and confirmed by the shipping carrier.

If your request is approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product
• Photos of the shipping package

After reviewing your request, we will provide a replacement or issue a refund if eligible.

Order Cancellation

Orders may be cancelled only before they have been processed for shipping. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding your order, please contact us:

Email: Support@muskmuse.com

We aim to respond within 24 business hours.